Workforce Management (WFM) Executive
Posted by: ROHIT KATOCH
Experience required: 1 - 3 Years
NATIONWIDE
Mohali, Zirakpur, Mohali, Punjab, India
August 11, 2026
₹18k - 25k Salary
Employment Type: Full-Time
Shift: Rotational Shift
Job Description
Responsible for forecasting workload, planning manpower, preparing shift rosters, monitoring real-time adherence and ensuring optimal staffing to achieve service levels, productivity and operational efficiency.
Additional Requirements
- Forecast call/chat/workload volumes
- prepare WFM reports and dashboards
- monitor SLA
- coordinate manpower planning
- analyze workforce trends
- manage shrinkage
- absenteeism and staffing utilization.
Degree Specialization
- Graduated
English Level
Intermediate
Gender Preference
No Preference
Role / Category
WFM Executive
✨ Job Highlights
Job Role
WFM Executive
Job Title
Workforce Management (WFM) Executive
Work Location
Mohali, Zirakpur, Mohali, Punjab, India
Department
Customer Service / Support / BPO / Call Centre
Role / Category
WFM Executive
Employment Type
Full-Time
Shift
Rotational Shift
Pay Type
Salary
Min Salary
18k
Max Salary
25k
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Company Information
Name: NATIONWIDE
Address: Mohali, Zirakpur, Mohali, Punjab, India