Call Centre Manager

Company: Reputed Ayurvedic Pharmaceutical Company
Designation: Call Centre Manager
Job Location: Zirakpur, Punjab
Experience: Minimum 12 Years
Salary: Up to ₹75,000 per month
Industry: Ayurvedic / Pharmaceutical

Key Responsibilities

1. Call Centre Operations
2. Team Management & Leadership
3. Sales & Business Development
4. Customer Relationship Management
5. Performance Monitoring & Reporting
6. Process Improvement & Compliance

Candidate Requirements

• Minimum 12 years of experience in the BPO/call centre industry.
• Must have strong experience in both inbound and outbound call centre operations.
• Proven experience in managing large teams and achieving operational and sales targets.
• Excellent leadership, communication, problem-solving, and decision-making skills.
• Strong knowledge of CRM systems, call centre software, and performance reporting.
• Experience in sales-driven call centres, healthcare, pharmaceutical, wellness, or FMCG industries will be preferred.
• Ability to manage multiple responsibilities in a target-oriented environment.